ABSTRACTThe aim of this study was to determine the effect of employee relations onorganizational productivity. In every organization, activities revolve around twomajor groups, the employer and the employee, therefore co-operation is necessaryif the organization must realize its corporate goals. Taking into account the aim ofthis study which is to look into the effect of employee relations on productivity inan organization, you will see that serious and proper examination of the existingliterature on this topic has been assessed .The theoretical framework was adiscussion of theories which explained the relationship between employee relationsand the level of productivity. The theory discussed was equity. The theoryexplained how employee relations practices affects productivity. This study iscentered on the banking sector with Zenith Bank Plc as case study. The researchwork is aimed at bridging the gap between employee relations and organizationalproductivity.vi
Table of content Cover page………………………………………………………………………………………….i
Title page……………………………………………………………………………….…..ii
Certification………………………………………………………………………………..iii
Dedication ………………………………………………………………………………....iv
Acknowledgements ………………………………………………………………………..v
Abstract……………………………………………………………………………………vi
Table of contents………………………………………………………………………….vii
CHAPTER ONE 1.1 Background to the study……………………………………………………………….1
1.2 Statement of the Problem……………………………………………………………....3
1.3 Objectives of the study………………………………………………………………....4
1.4 Research Questions …………………………………………………………………….4
1.5 Operationalization ……………………………………………………………………...5
1.6 Significance of the study…………………………………………………….……….....6
1.7 Scope of the study ………………………………………………………….…………..7
1.8 Limitation of the study …………………………………………………………………7
1.9 Definition of terms……………………………………………………………………...7
CHAPTER TWO
2.1 Introduction…………………………………………………………………………….9
2.2 Conceptual Framework- Employee Relations…………………………………………10
2.3 Organizational Productivity …………………………………………………………...31
2.4 Empirical Review……………………………………………………………………....35
2.5 Theoretical framework………………………………………………………………….39
2.6 Research Gaps ………………………………………………………………………….41
CHAPTER THREE
3.1 Introduction to the study…………………………………………………………………42
3.2 Research Design…………………………………………………………………...……..42
3.3 Population Of the study …………………………………………………………………..43
3.4 sample size………………………………………………………………………………..44
3.5 Sampling Techniques……………………………………………………………….……..44
3.6 Sampling Frame…………………………………………………………………….……..44
3.7 Sources of Data and Collection……………………………………………………………45
3.8 Research Instrument and Design …………………………………………………………45
3.9 Validity of Research……………………………………………………………………….45
3.10 Reliability of Research Instrument…………………………………………….………..…46
3.11 Method of Data Analysis……………………………………………………..………..…47
CHAPTER FOUR
4.0 Introduction………………………………………………………………………………..48
4.1 Presentation of Data………………………………………………………………………..48
4.1.2 Gender Distribution of correspondents………………………………………….……..49
4.1.3 Age Distribution of correspondents…………………………………………….……...49
4.1.4 Education……………………………………………………………………….………50
4.1.6 Work Experience………………………………………………………………….……50
4.1.7 Marital Status…………………………………………………………………….……..51
4.2 Presentation and Analysis of Data According to Research Question………………………51
4.3 Hypothesis Testing………………………………………………………………………….63
4.4 Discussion of Results………………………………………………………………………..64
CHAPTER FIVE
5.1 Introduction…………………………………………………………………………………69
5.2 Summary of Research work……………………………………………………………..….69
5.3 Research Findings…………………………………………………………………………..70
5.4 Summary of Empirical findings and Theoretical findings ………………………………...70
5.5 Recommendations…………………………………………………………………….……..71
5.6 Conclusion………………………………………………………………………….………..71
5.7 Suggestions for further studies………………………………………………………………..72
